Refunds and cancellations
How billing, cancellations and refunds work for Seallo Connect plans.
Last updated: 2026-11-06
Who bills you
Seallo Connect plans are sold and billed by Shopify on your Shopify invoice. Charges appear in US dollars under Shopify’s billing terms.
Cancelling
Change or cancel your plan from the Seallo Connect app in your Shopify admin. Cancelling stops future charges at the end of the current Shopify billing period for that subscription. Orders already imported stay in your Seallo workspace.
Refunds
Refunds for Shopify app charges follow Shopify’s refund policies and processes. Contact Shopify billing support for charge disputes on your Shopify invoice. For questions about the Seallo Connect service itself, use the contact details on these pages or the data-rights form.
Trials
Paid plans include a 7-day free trial where Shopify offers it. Development stores are not charged.
No hidden fees
There are no additional Seallo Connect fees beyond the plan price shown on the pricing page and charged by Shopify. Carrier, Shopify or other third-party fees are separate.
Contact
For support, privacy questions or data requests, contact the Seallo team through your Seallo workspace.